Loan Consultant
Location: Remote (United States) | Type: Full-time
Most applicants finish a loan request on their own, online or in one of our stores. This role is for the ones who get stuck: someone who can’t get through the form, an applicant who calls in with a question, or a request where a detail needs checking before it moves on.
You won’t be cold-calling and you won’t be approving anything. Lenders make every credit decision. Your job is to make sure the person understands the process and that their information is accurate before it reaches participating lenders.
Key Responsibilities
- Help applicants finish the request form when they can’t do it on their own.
- Take inbound calls, chats, and emails from people partway through a request.
- Call an applicant when a detail needs confirming: income, employment, contact information, banking details. We don’t call everyone, only what the request requires.
- Answer questions about loan types, amounts, and what happens once a request reaches a lender.
- Route completed requests to participating lenders based on state availability and the amount requested.
- Stay patient with frustrated callers. Pass anything you can’t settle to your team lead.
- Meet quality standards on accuracy and resolution. We don’t measure this role by call volume.
Qualifications
- High school diploma or equivalent.
- At least a year in customer support, a service desk, branch operations, or a financial services role.
- Consumer lending, banking, or application support experience preferred, not required.
- Clear on the phone and in writing, since plenty of this happens over chat and email.
- Comfortable in a CRM and standard office software.
- Able to explain financial terms plainly to someone stressed about money, and to walk them through a form without rushing.
- Self-directed, with steady attendance on a set schedule.
- Successful completion of a background check, consistent with applicable law.
- Bilingual English/Spanish is a plus.
Work Conditions and Physical Requirements
- Full-time and remote on a fixed schedule. Some evening and weekend shifts.
- A quiet, private workspace and reliable high-speed internet. We provide the equipment.
- Seated computer and phone work, headset on for most of the shift.
- Applicant data has to stay private, so no one else should see your screen or hear your calls.
Compensation and Benefits
$18 an hour to start, plus performance incentives tied to contact quality and conversion. Eligible employees get medical coverage options, a 401(k) with company match, paid time off, professional development resources, and employee assistance programs.
About 1F Cash Advance
1F Cash Advance LLC is an independent marketing service that connects consumers with participating lenders. We are not a lender and we don’t make credit decisions. We help people who need short-term cash find lenders offering products available in their state, with clear information about what those products cost.
About UsCommitment to Diversity
1F Cash Advance is an equal opportunity employer that values diversity and inclusion. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available as required by law.