Store Manager (Texas – Houston)

Location: Houston, TX | Type: Full-time

As a Store Manager, you will own day-to-day store operations and overall performance. You will lead, coach, and develop the team; ensure accurate and compliant transaction processing; uphold brand standards; and deliver an exceptional, solutions-oriented customer experience. This role suits leaders who thrive on accountability, team development, and measurable results.

Apply
Back to Jobs

Key Responsibilities

  • Serve and educate customers on the full product portfolio by presenting appropriate options that fit their needs.
  • Interact with customers using active listening to confirm or clarify information and diffuse complaints with professionalism.
  • Escalate unresolved issues to District leadership and Corporate Support as needed.
  • Respond accurately and professionally to customer inquiries.
  • Manage call campaigns for sales, courtesy, and collections in line with regulations and operating procedures.
  • Handle and count currency, coin, and cash equivalents; manage drawers, prepare deposits, and complete safe and vault procedures; coordinate bank deposits or pick-ups when required.
  • Balance daily receipts with system reports and investigate overages or shortages in accordance with policy.
  • Perform customer verifications to validate application information and ensure documentation integrity.
  • Process transactions accurately and per policy, including loans, check cashing, and approved ancillary services.
  • Ensure full compliance with federal and state regulations and company policies; complete all required compliance training and attestations on time.
  • Plan and coordinate store operations to achieve metric targets.
  • Maintain staff schedules and provide coverage support for nearby stores as needed.
  • Support and develop store staff to deliver excellent service and a healthy sales culture.
  • Provide coaching and on-the-job training.
  • Assist District leadership with recruiting, selection, and onboarding of Assistant Store Managers and other team members.
  • Maintain store standards for security, cleanliness, merchandising, and brand presentation.
  • Address basic facility needs and vendor coordination.
  • Protect company assets through sound risk management, accurate recordkeeping, audit readiness, and prompt corrective actions.

Qualifications

  • High school diploma or equivalent required.
  • 2+ years of experience in customer service, retail, sales, or cash handling.
  • 1+ year of supervisory or key-holder experience required; multi-unit exposure is a plus.
  • Strong verbal and written communication.
  • Confident decision-making under pressure.
  • Proficiency with POS systems, basic spreadsheets, and Microsoft Office.
  • Organized, detail-oriented, and able to prioritize in a fast-paced setting.
  • Valid driver’s license, current auto insurance, and reliable personal transportation for work-related travel, per company policy.
  • Background check required in accordance with applicable law.
  • Bilingual English/Spanish is a plus and may be required at certain locations.

Work Conditions and Physical Requirements

  • Full-time, in-person role; weekend and holiday availability may be required.
  • Regular use of computers, POS terminals, phones, and standard office equipment.

Compensation and Benefits

Starting rate: $19.80/hour with performance-based incentives. Eligible employees enjoy medical coverage options, 401(k) with company match, paid time off, professional development, and employee assistance programs.

About 1F Cash Advance

1F Cash Advance is a consumer-focused financial services company that helps people navigate short-term cash needs. We offer responsible loan products with transparent terms to help the communities we serve reach a better financial future.

About Us

Explore Your Career Path with 1F Cash Advance

  • Day 1 to Month 5

    You establish control of the operation and set the tone for the team. After completing Store Manager onboarding and required compliance training, you stabilize schedules, cash controls, and opening and closing routines. By the end of this period, your store should be operating on a reliable cadence with clear expectations and visible ownership of KPIs.

  • Months 5-12

    You move from stability to improvement, analyze trends, reduce avoidable losses, and raise service consistency while maintaining spotless cash controls. Your coaching becomes structured through regular huddles and one-to-ones, and you develop at least one key-holder or Assistant Store Manager toward promotion readiness.

  • Months 12-18

    You demonstrate repeatable results and prepare for broader responsibility. Your store delivers consistent KPIs, clean audits, and strong customer outcomes, and your bench is deep enough to keep standards high when you are off the floor. You mentor new managers as requested, support cross-store priorities, and contribute to district projects such as training refreshers or process improvements.

Commitment to Diversity

1F Cash Advance is an equal opportunity employer that values diversity and inclusion. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available as required by law.