Contact Us
Have a burning question or need assistance? Our Customer Care team is always here to help.
Hours
Monday-Friday: 8 am – 10 pm (MT)
Saturday: 9 am – 6 pm (MT)
Sunday: Closed
Corporate Headquarters
1F Cash Advance, LLC
1942 Broadway St.
Ste. 314C
Boulder, CO 80302
Locations
Need more of a personal touch? Take a look through our store page to find a location near you and visit us for tailored assistance.
Let’s Keep in Touch
Use the form below to send us a message, and we will get back to you with a response within 48 business hours.
Have Questions? We Have Answers.
Check out our FAQ section to see if your question has already been answered.
When will I receive my loan funds?
For online loans, funding times depend on when your application is approved. If you receive an email notification about your loan approval before 10:30 am local time Monday through Friday, you typically get the funds on the same day, unless it's a bank holiday.
Applications approved after 10:30 am are funded on the next business day. If you are approved between 10:30 am on Friday and 10:30 am on Monday, the funds will typically arrive on Monday, provided that it's not a bank holiday. In-store applicants who borrow against a post-dated check can receive cash instantly upon approval.
What are my repayment options?
Applicants who request their loans at a store can provide a post-dated check covering the full amount due for repayment. Otherwise, the repayment is made via ACH bank transfers. This way, the money will be electronically withdrawn from your bank account on the due date.
When will my loan payment be due?
The maturity date depends on the loan type and the particular terms of your loan agreement. Payday loans usually need to be repaid in full over 14 to 30 days. Installment loans involve monthly or bi-weekly payments on a specific date. In most cases, you can adjust your repayment schedule to your pay date.
How long do I have to wait before I can apply for a loan after paying off my current one?
This term is also known as a cooling-off period. It is typically set by your state laws and varies widely depending on your location. In some states, borrowers may have to wait 24 hours between payoff and the ability to reloan, while other states may set a period of 30 days after a borrower has taken out a certain number of loans within a set period. Please review your local lending rules for more details.
What will happen if I can not repay my loan on time?
If the due amount cannot be charged from your bank account, extra NSF fees or returned check fees may be charged by both the lender and your bank. Your account can also be sent to collections, which will affect your credit score. Additional interest may accrue on the past due payment until it is satisfied.
Do you perform a credit check or report my payments to credit bureaus?
Our loans typically do not require a credit check via the major credit bureaus. The underwriting process only involves a soft credit inquiry via third-party resources to confirm your identity and assess your income, payment history, and employment status. Your credit score is usually not considered or affected. On-time payments are not reported to major credit bureaus.